Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Email address and display name when you register.
• Payment Information: Billing details are processed and stored by Paddle, our payment processor. We do not store your credit card or payment method details.
• Usage Data: API usage logs, token counts, and credit consumption for billing purposes.
• Technical Data: IP addresses, browser type, and server logs for security and diagnostics.

2. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process transactions and manage subscriptions.
• To communicate service-related updates and notifications.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations.

3. Data Storage and Security

Your data is stored on secure cloud infrastructure (Supabase and Alibaba Cloud). We implement industry-standard security measures including encryption in transit (TLS) and at rest. Server credentials use one-time tokens with burn-after-read verification.

4. Third-Party Services

We use the following third-party services:

• Paddle: Payment processing and subscription management.
• Supabase: Authentication and database services.
• Cloudflare: DNS management and security.
• OpenRouter: AI model API routing (your prompts are processed per their privacy policy).

5. Data Retention

We retain your account data for as long as your account is active. Upon account deletion or subscription cancellation, we retain billing logs for up to 12 months for legal and accounting purposes. Server instances and associated data are permanently deleted upon cancellation.

6. Your Rights

You have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Export your data in a portable format.
• Withdraw consent for data processing where applicable.

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the Service or by email.

10. Contact

For privacy-related inquiries, please contact us at support@getclaw.me.